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Agentic AI Testing & Evaluation

New A newer service, built on our core CRM and test automation experience.

Make sure your Agentforce and AI agents act safely

AI agents, including Salesforce Agentforce, make decisions and act on real customer data. We test any agent using Provar TrustAI and our own test scenarios: the tools it uses, the data it changes, the permissions it uses and the results it delivers.

This service answers can we trust the agent? To use AI to speed up your own testing, see AI-Enabled Quality Engineering.

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How we test an AI agent
  1. 1Define tasks & what success looks like
  2. 2Build test scenarios
  3. 3Check behaviour, tools & results
  4. 4Test security & permissions
  5. 5Re-test after every change
Repeats with every change

We test with Provar TrustAI, and re-test agents whenever their models, prompts, tools or data change.

Problems and results

What we fix, and what changes for you

Problems we solve

  • Agents behave unpredictably
  • Agents pick the wrong tool
  • Agents take actions they shouldn't
  • Several agents don't work well together
  • No clear way to measure agent quality

What changes for you

  • Agents that behave reliably
  • Confidence in automated workflows
  • Less risk to your business
  • Agent quality you can measure

What we deliver

What's included

  1. 01

    Agentforce agent testing

  2. 02

    Agent behaviour testing

  3. 03

    Task completion testing

  4. 04

    Tool use testing

  5. 05

    Multi-agent workflow testing

  6. 06

    Agent security testing

  7. 07

    Reliability and recovery testing

  8. 08

    Business outcome checks

Example

Testing an Agentforce agent in your CRM

What someone asks the agent

“Create an opportunity for Acme, assign it to the regional owner, and update the customer's contact details.”

The agent can use CRM tools, look up owners and edit records. We test what it actually does.

We check that the agent

  1. Understands the request
  2. Picks the right tools
  3. Follows your business rules
  4. Only uses the permissions it should
  5. Updates the right records
  6. Gets the right business result
  7. Handles errors safely

Related

Often combined with

AI-Enabled Quality Engineering

Get more testing done with AI, checked by engineers

Learn more

CRM & Enterprise Application Testing

Release Salesforce changes without breaking the business

Learn more

No cost, no obligation

Free QA Health Check

See where AI and automation can cut your testing time, in 30 minutes.

  • A 30-minute session with a senior VerticalQA engineer
  • A short written summary afterwards
  • Your top quality risks, ranked by business impact
  • A practical plan for what to fix first
Book a Free QA Health Check Talk to a QA Expert